Refund & Return Policy
Please contact us if you receive a wrong, damaged, defective or expired product.
Checking Your Delivery
Inside Dhaka: Where possible, inspect the package in front of the delivery person and report visible damage or a wrong item immediately.
Outside Dhaka: Inspect the package promptly and contact us within 24 hours of delivery if you find an issue.
If a defect becomes apparent after the initial inspection, contact us promptly so we can review the circumstances.
How to Request a Return
Contact customer support with:
• Your Order ID
• A description of the issue
• Clear photos or a video showing the product and packaging
Please contact us before sending a product back. Our team will confirm the return address and instructions.
Product Condition
Keep the product, packaging, seals and order slip available for inspection. Products should remain unused and unopened unless the reported issue involves damaged packaging or a defect discovered when opening.
Change-of-mind returns and products ordered incorrectly by the customer are not normally accepted.
For approved outside-Dhaka returns, please arrange the return within 3 days of receiving the product, following our team’s instructions.
Inspection and Resolution
Our usual inspection time is 1–2 business days after receiving the returned item. If the issue is confirmed, we will arrange a replacement or refund.
We will confirm applicable return charges, the refund method and the expected refund timeline when your request is approved.
This policy does not limit rights available under applicable law.
Contact:
+880 1875 906277
contact@thethaiorigins.com